At Voxesia, we strive to provide our customers with the best online shopping experience. We understand that sometimes, despite our best efforts, you may need to return a product or request a refund. This Returns and Refund Policy outlines the process and conditions for returning items and seeking refunds.

Returns

If you are not completely satisfied with your purchase, you may request a return within 15 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

Please note that certain items, such as perishable goods, intimate or sanitary products, and personalized items, are exempt from being returned unless they are faulty.

To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and return address.

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will process a refund to your original payment method within 2 Weeks.

Refunds

If you are eligible for a refund, we will initiate the process once the returned item is received and inspected. The refund will be issued to your original payment method, and the time it takes for the funds to reflect in your account may vary depending on your payment provider.

Please note that shipping and handling charges are non-refundable, unless the return is due to an error on our part or a defective product.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

Contact Us

If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.

Voxesia, reserves the right to amend or update this Returns and Refund Policy at any time. Please review this policy periodically for any changes.